Privacy policy
Your data, respected.
Our Commitment to Privacy
At Raghul Delights, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you visit our website or place an order.
Information We Collect
Personal Information
- Name and contact details: Name, email address, phone number, and shipping address for order delivery
- Payment information: Payment details are processed securely through Razorpay. We do not store your complete credit card information
- Account information: If you create an account, we store your username and password (encrypted)
Non-Personal Information
- Browser type and version
- Operating system
- Referring website
- Time and date of visit
- Pages visited on our site
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our products and services
- Send promotional emails (only with your consent)
- Prevent fraud and ensure website security
Data Sharing
We do not sell, rent, or trade your personal information. We may share your information only with:
- Shipping partners: Delivery services to ship your orders
- Payment processors: Razorpay for secure payment processing
- Service providers: Trusted partners who help us operate our website (e.g., hosting, analytics)
- Legal requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures to protect your information:
- SSL encryption for all data transmission
- Secure payment processing through Razorpay
- Regular security audits
- Restricted access to personal data
- Secure password storage (encrypted)
Cookies and Tracking
We use cookies to enhance your browsing experience:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used to show relevant ads (with your consent)
You can manage cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy. Order-related data is retained for 3 years for accounting and legal purposes. Marketing data is retained until you unsubscribe.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.
Contact Us
If you have questions about this privacy policy or your personal data, contact us:
- Email: hello@raghulsnacks.com
- Phone: +91 86678 29041